Refund and Cancellation Policy

Last Updated: 01-08-2024

At Onepulse Resources Limited, we strive to provide high-quality services and products to our customers. However, we understand that there may be circumstances where you need to request a refund or cancel a service. This Refund and Cancellation Policy outlines our procedures and guidelines for such requests.

1. Refund Policy

• Eligibility: Refunds are only available for services/products that meet the conditions outlined in this policy. Refund requests must be made within 3 days of the purchase date.
• Non-Refundable Items: Certain items or services may be non-refundable. These will be clearly stated at the time of purchase or in the specific service/product terms.
• Requesting a Refund: To request a refund, please contact us at info@onepulse.co.in with your order details and the reason for the request. We will review your request and respond within 7-10 business days.
• Processing Refunds: Approved refunds will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

2. Cancellation Policy

• Service Cancellation: You may cancel your service at any time by contacting us at info@onepulse.co.in. Please provide your service details and the reason for cancellation.
• Cancellation Fees: Some services may be subject to cancellation fees, which will be clearly stated in the service agreement or at the time of purchase.
• Timing: Cancellations made 2 days before the scheduled service date will be eligible for a full refund (if applicable). Cancellations made less than 1 day before the scheduled service date may be subject to partial refunds or no refund, depending on the terms of the service.
• Automatic Renewals: If your service includes automatic renewals, you must cancel before the renewal date to avoid being charged for the next billing cycle.

3. Exceptions and Special Conditions

• Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics), cancellations and refunds will be handled on a case-by-case basis.
• Changes to Services: If we make significant changes to a service that affect your ability to use it, you may be eligible for a refund or alternative arrangements.

4. Contact Us

If you have any questions or need further assistance with your refund or cancellation, please contact us at:

Onepulse Resources Limited
Email: info@onepulse.co.in